Terms & Conditions

1. Definitions

• “Member” refers to any registered HungryHub Bites loyalty member.
• “Eligible Partner Programme” refers to any programme listed in Clause 3 of these Terms.
• “Provisional Status” refers to the temporary tier granted upon approval of a Status Match claim, subject to completion of the 90-Day Challenge.
• “90-Day Challenge” refers to the period during which a Member must complete the required number of qualifying bookings to confirm their matched tier.
• “Qualifying Booking” means a completed, paid booking made through the Hungry Hub platform or app, excluding cancelled, no-show, or complimentary bookings.
• “VIF” refers to the highest loyalty tier within the HungryHub programme.

2. Eligibility

• The Status Match benefit is available once per account, for the lifetime of the membership. It cannot be reused after a claim has been submitted, regardless of outcome.
• Members must hold an active, unexpired elite tier in one of the Eligible Partner Programmes listed in Clause 3 at the time of submission.
• Members who already hold Platinum or VIF status within the HungryHub Bites programme are not eligible.
• The programme is available to members registered in Thailand, Singapore, and Malaysia.
• HH reserves the right to restrict eligibility during any promotional period, market rollout, or in cases of suspected abuse.

3. Eligible Partner Programmes & Status Match Table

The following partner programmes and tiers qualify for the HungryHub Status Match:

Hungry Hub reserves the right to add, remove, or amend eligible partner programmes at any time without prior notice. Any changes will not affect claims already approved.

4. The Claims Process

1. Member navigates to the Status Match claim page within the Hungry Hub app or website. The Member’s Hungry Hub Member ID is automatically recorded at submission and is used to track benefit usage across the lifetime of the account.
2. Member selects their qualifying partner programme from the approved list.
3. Member uploads a screenshot of their current elite status. The screenshot must clearly show: (a) member’s full name, (b) current tier, and (c) tier validity date (d) Phone Number. Expired statuses will not be accepted.
4. The Member’s Hungry Hub Member ID is recorded automatically upon submission and serves as the unique identifier for this benefit. It is used solely to verify that the benefit has not previously been claimed on that account. No additional personal data from the submission is retained for deduplication purposes.
5. HH’s operations team will review the application within 7-10 business days. HH may request additional documentation at its sole discretion.
6. Approved applicants will receive a confirmation email and their Provisional Status will be applied immediately upon approval.
7. Rejected applicants will receive an explanation by email and may resubmit once with corrected documentation within 14 days of rejection. A second rejection is final.

5. Acceptable Documentation

• Screenshots only (JPG or PNG format, maximum 5MB per file).
• Screenshots must display: member name, tier name, and tier validity/expiry date, phone number .
• Redact any sensitive personal information before submission (credit card numbers, passwords). Do not redact your name or membership number or phone number
• Screenshots of digital wallet cards, app home screens, or account summary pages are acceptable provided the required fields are visible.
• HH will not store submitted documentation beyond the review period. Member IDs are retained solely for the purpose of administering the one-time benefit limit, in accordance with the Personal Data Protection Act (PDPA) applicable in Thailand, Singapore, and Malaysia respectively.

6. The 90-Day Challenge

• Upon approval, the 90-Day Challenge begins immediately. The start date is the date of approval, not the date of submission.
• Members must complete a minimum of 5 Qualifying Bookings within 90 days to confirm their Provisional Status as permanent.
• Failure to complete 5 bookings within the 90-day window will result in the Provisional Status being downgraded to the member’s previous tier.
• Bookings made prior to Status Match approval are not eligible and cannot be counted retroactively.
• Reward bookings, complimentary bookings, and no-show bookings do not count toward the challenge.
• Members who complete the challenge will retain their confirmed status as per the HungryHub Bites tier retention policy.

7. Programme Limits & Fraud Controls

• A monthly approval cap applies during the launch phase. Claims submitted after the cap is reached in any given month will be queued for the following month.

1. The Status Match benefit is locked to the Member ID associated with the submitting account. Attempting to claim the benefit a second time via a different account, email address, or device constitutes fraud and may result in permanent suspension of all associated accounts.

• HH reserves the right to revoke matched status at any time if fraud is detected, without prior notice or compensation.

8. General Terms

• Hungry Hub reserves the right to modify, suspend, or terminate the Status Match Programme at any time.
• These Terms are governed by the laws of the Kingdom of Thailand (for Thai accounts), Singapore (for Singapore accounts), and Malaysia (for Malaysian accounts).
• By submitting a Status Match request, Members agree to these Terms in full.
• This benefit has no cash value and is not transferable.
• HH’s decision on all Status Match applications is final and binding.