1. What is the Hungry Hub Loyalty Program?

The Hungry Hub Loyalty Program allows users to earn Hungry Points through bookings, writing reviews, or participating in promotional activities. These points can be used as a discount on future bookings.

2. How can I earn Hungry Points?

• Thailand: Earn 1 point for every ฿100 spent. Earn additional points by writing reviews, uploading photos, or referring friends.
• Singapore: Earn 1 point for every S$1 spent. Earn additional points by writing reviews, uploading photos, or referring friends.
• Malaysia: Earn 1 point for every RM1 spent. Earn additional points by writing reviews, uploading photos, or referring friends.

3. How can I use Hungry Points?

Hungry Points can be used as a discount on bookings.

• Thailand: 1 point = 1 THB
• Singapore: 1 point = 0.01 SGD
• Malaysia: 1 point = 0.01 RM

*A maximum of 1,000 points per booking can be used, up to 25% of the total bill.

4. Do Hungry Points expire?

Yes. Points expire 4 months after they are earned.

5. Can Hungry Points be used with other discounts or promotions?

No. Hungry Points cannot be combined with other discounts or promotions.

6. What happens if I cancel a booking made with Hungry Points?

Bookings that use Hungry Points as a discount are non-cancellable and non-refundable. Please contact Hungry Hub customer service for assistance.

7. How can I check my Hungry Points balance?

Log in to the Hungry Hub app or website to view your balance.

8. How can I contact Hungry Hub?

• LINE: @HungryHub
• WhatsApp: +66 63 372 3123
• Email: support@hungryhub.com

1. What are the membership tiers in the Hungry Hub Loyalty Program?

The Hungry Hub Loyalty Program has four membership tiers: Red, Silver, Gold, and Platinum. Each tier offers different privileges and rewards.

2. How do I unlock each tier?

Tier Unlocking Requirements:

• Red: The starting tier for new users. No requirements.
• Silver: Make at least 2 bookings.
• Gold: Make at least 5 bookings.
• Platinum: Make at least 12 bookings.

3. How are membership tiers calculated?

• Tiers are determined by the total number of bookings made in the Hungry Hub system.
• Tier upgrades are processed automatically upon meeting the required criteria.

4. How long does the membership tier status last?

Membership tier status is valid for 12 months from the date it is unlocked. Users must maintain the required number of bookings during this period to retain their status or upgrade.

5. Can my membership tier be downgraded?

Yes. If the minimum booking requirement is not met within 12 months, the membership tier will be downgraded to the appropriate level.

6. How can I check my membership tier and progress?

You can check your current membership tier and progress toward the next tier by logging into the Hungry Hub application or website.

1. How do I maintain my Loyalty Program membership tier?

To maintain your current membership tier, you must meet the booking requirements within a 4-month (120-day) period:

• Silver: Make at least 2 bookings.
• Gold: Make at least 5 bookings.
• Platinum: Make at least 12 bookings.

2. What happens if I fail to maintain my membership tier?

If you do not meet the booking requirements within the 4-month (120-day) period, your tier will be downgraded. For example, if you are a Platinum member but only make 5 bookings in 4 months (120 days), your tier will be downgraded to Gold.

3. How do I maintain my Hungry Points?

Hungry Points are valid for 4 months (120 days) from the date they are earned. To keep your points:

• Make regular bookings to earn new points and refresh your account activity.
• Check your points balance and expiration date in the Hungry Hub app or on the website.

4. What happens if my Hungry Points expire?

Unused Hungry Points will automatically expire after 4 months (120 days) and cannot be restored.

5. How can I check my membership tier and the expiration date of my Hungry Points?

Log in to your Hungry Hub account via the app or website to view your membership status, points balance, and expiration dates.