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Upload a clear screenshot showing your name, current tier, tier expiry date, and phone number.
Already an elite member elsewhere? Your dining experiences should be just as rewarding. Fast-track your way to Hungry Hub Elite by matching your current status from our partner programmes. Start enjoying exclusive perks, premium deals, and VIP treatment at top restaurants across Thailand, Singapore, and Malaysia right from your next bite
How Tier Match Works
Exclusive Perks for Elite Tier
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1. Definitions
“Member” refers to any registered HungryHub Bites loyalty member.
“Eligible Partner Programme” refers to any programme listed in Clause 3 of these Terms.
“Provisional Status” refers to the temporary tier granted upon approval of a Status Match claim, subject to completion of the 90-Day Challenge.
“90-Day Challenge” refers to the period during which a Member must complete the required number of qualifying bookings to confirm their matched tier.
“Qualifying Booking” means a completed, paid booking made through the Hungry Hub platform or app, excluding cancelled, no-show, or complimentary bookings.
“VIF” refers to the highest loyalty tier within the HungryHub programme.
2. Eligibility
- The Status Match benefit is available once per account, for the lifetime of the membership. It cannot be reused after a claim has been submitted, regardless of outcome.
- Members must hold an active, unexpired elite tier in one of the Eligible Partner Programmes listed in Clause 3 at the time of submission.
- Members who already hold Platinum or VIF status within the HungryHub Bites programme are not eligible.
- The programme is available to members registered in Thailand, Singapore, and Malaysia.
- HH reserves the right to restrict eligibility during any promotional period, market rollout, or in cases of suspected abuse.
3. Eligible Partner Programmes & Status Match Table
The following partner programmes and tiers qualify for the HungryHub Status Match:
Partner Program & Tier | HH Status Granted | Final Status (after challenge) |
|---|---|---|
Agoda Platinum+ | Platinum (provisional) | Platinum (after 5 bookings in 90 days) |
Marriott Bonvoy Gold+ | Platinum (provisional) | Platinum (after 5 bookings in 90 days) |
Hilton Honors Diamond+ | Platinum (provisional) | Platinum (after 5 bookings in 90 days) |
American Express Platinum | Platinum (provisional) | Platinum (after 5 bookings in 90 days) |
Thai Airways Royal Orchid Gold+ | Platinum (provisional) | Platinum (after 5 bookings in 90 days) |
Central The 1 Black | Gold (provisional) | Gold confirmed (after 5 bookings in 90 days) |
KrisFlyer Elite Silver+ | Platinum (provisional) | Platinum (after 5 bookings in 90 days) |
Hungry Hub reserves the right to add, remove, or amend eligible partner programmes at any time without prior notice. Any changes will not affect claims already approved.
4. The Claims Process
- Member navigates to the Status Match claim page within the Hungry Hub app or website. The Member’s Hungry Hub Member ID is automatically recorded at submission and is used to track benefit usage across the lifetime of the account.
- Member selects their qualifying partner programme from the approved list.
- Member uploads a screenshot of their current elite status. The screenshot must clearly show: (a) member’s full name, (b) current tier, and (c) tier validity date (d) Phone Number. Expired statuses will not be accepted.
- The Member’s Hungry Hub Member ID is recorded automatically upon submission and serves as the unique identifier for this benefit. It is used solely to verify that the benefit has not previously been claimed on that account. No additional personal data from the submission is retained for deduplication purposes.
- HH’s operations team will review the application within 7-10 business days. HH may request additional documentation at its sole discretion.
- Approved applicants will receive a confirmation email and their Provisional Status will be applied immediately upon approval.
- Rejected applicants will receive an explanation by email and may resubmit once with corrected documentation within 14 days of rejection. A second rejection is final.
5. Acceptable Documentation
- Screenshots only (JPG or PNG format, maximum 5MB per file).
- Screenshots must display: member name, tier name, and tier validity/expiry date, phone number .
- Redact any sensitive personal information before submission (credit card numbers, passwords). Do not redact your name or membership number or phone number
- Screenshots of digital wallet cards, app home screens, or account summary pages are acceptable provided the required fields are visible.
- HH will not store submitted documentation beyond the review period. Member IDs are retained solely for the purpose of administering the one-time benefit limit, in accordance with the Personal Data Protection Act (PDPA) applicable in Thailand, Singapore, and Malaysia respectively.
6. The 90-Day Challenge
- Upon approval, the 90-Day Challenge begins immediately. The start date is the date of approval, not the date of submission.
- Members must complete a minimum of 5 Qualifying Bookings within 90 days to confirm their Provisional Status as permanent.
- Failure to complete 5 bookings within the 90-day window will result in the Provisional Status being downgraded to the member’s previous tier.
- Bookings made prior to Status Match approval are not eligible and cannot be counted retroactively.
- Reward bookings, complimentary bookings, and no-show bookings do not count toward the challenge.
- Members who complete the challenge will retain their confirmed status as per the HungryHub Bites tier retention policy.
7. Programme Limits & Fraud Controls
- A monthly approval cap applies during the launch phase. Claims submitted after the cap is reached in any given month will be queued for the following month.
- The Status Match benefit is locked to the Member ID associated with the submitting account. Attempting to claim the benefit a second time via a different account, email address, or device constitutes fraud and may result in permanent suspension of all associated accounts.
- HH reserves the right to revoke matched status at any time if fraud is detected, without prior notice or compensation.
8. General Terms
- Hungry Hub reserves the right to modify, suspend, or terminate the Status Match Programme at any time.
- These Terms are governed by the laws of the Kingdom of Thailand (for Thai accounts), Singapore (for Singapore accounts), and Malaysia (for Malaysian accounts).
- By submitting a Status Match request, Members agree to these Terms in full.
- This benefit has no cash value and is not transferable.
- HH’s decision on all Status Match applications is final and binding.
Q1 | What is the Hungry Hub Status Match? |
A | The Status Match is a one-time benefit that allows top-tier members of select partner loyalty programmes to fast-track to an equivalent elite tier within the HungryHub Bites loyalty programme — without needing to earn it from scratch. |
It is designed to recognise your loyalty elsewhere and give you an accelerated path to experiencing Hungry Hub’s best member benefits. |
Q2 | Which partner programmes qualify? |
A | The following programmes are currently eligible: Agoda Platinum+ (10+ bookings), Marriott Bonvoy Gold+ (25–49 qualifying nights), Hilton Honors Diamond+, American Express Platinum (active card), Thai Airways Royal Orchid Gold+, Central The 1 Black, and KrisFlyer Elite Silver+. |
This list may be updated from time to time. Check the Status Match page on the Hungry Hub website or app for the latest list. |
Q3 | What status will I receive? |
A | Most eligible partners will receive Platinum provisional status. Central The 1 Black members will receive Gold provisional status. See the full partner table in the Terms & Conditions above. |
Provisional status is upgraded to VIF (or Gold, for The 1 Black) once you complete 5 Qualifying Bookings within your 90-day challenge window. |
Q4 | How many times can I use this benefit? |
A | Once, for the lifetime of your Hungry Hub account. It does not reset annually. Use it at a time that makes sense for your booking activity. |
Q5 | What documents do I need to submit? |
A | A screenshot (JPG or PNG) of your partner programme account showing your current tier and tier validity date. Screenshots must be current — expired statuses are not accepted. Your Hungry Hub Member ID is automatically captured at submission and used as the unique identifier to verify this benefit has not previously been claimed on your account. |
Please redact any sensitive personal information before uploading (credit card numbers, passwords, phone numbers). Your membership number should remain visible if shown on the screenshot. |
Q6 | How long does the review take? |
A | Our operations team reviews claims within 48 business hours. In some cases, we may request additional documentation, which may extend the review by a further 48 business hours. |
You will receive an email confirmation once your application has been approved or rejected. |
Q7 | When does my 90-day challenge start? |
A | The 90-day window begins on the date your Status Match is approved, not the date you submitted your application. |
Bookings made before your approval date cannot be counted. We recommend submitting your application before your next planned booking. |
Q8 | Do reward bookings or cancelled bookings count toward the 5-booking challenge? |
A | No. Only completed, paid Qualifying Bookings count. Cancelled bookings, no-shows, complimentary bookings, and reward redemptions are excluded. |
Q9 | What happens if I don’t complete 5 bookings within 90 days? |
A | Your Provisional Status will expire and your account will revert to your previous Hungry Hub tier. The Status Match benefit will be considered used — it cannot be reapplied. |
Q10 | My application was rejected. Can I resubmit? |
A | Yes, once. You may resubmit with corrected or clearer documentation within 14 days of your rejection email. A second rejection is final and no further submissions will be accepted. |
Q11 | I already have Platinum or VIF status on Hungry Hub. Can I still apply? |
A | No. The Status Match is designed for members who have not yet reached Platinum or VIF on Hungry Hub. Members already holding these tiers are not eligible. |
Q12 | Is there a limit on how many Status Match approvals are granted per month? |
A | During the initial launch phase, a monthly approval cap applies to allow our team to manage volumes carefully. If the cap is reached, your application will be queued and processed in the following month. |
You will be notified by email if your application is placed in the queue. |
Q13 | Will my partner programme data be shared or stored? |
A | No. Screenshots submitted as part of your Status Match application are used solely to verify your eligibility and are not retained beyond the review period. Your Hungry Hub Member ID is stored solely to administer the one-time benefit limit. Hungry Hub handles all personal data in accordance with the Personal Data Protection Act (PDPA) as applicable in Thailand, Singapore, and Malaysia. |
Q14 | Can I use Status Match if my partner tier expires soon? |
A | Your partner status must be currently valid at the time of submission. If your tier expires before your application is reviewed, it may be rejected. We recommend applying with at least 30 days of validity remaining. |
Q15 | Can I apply from a different account to claim the benefit a second time? |
A | No. The Status Match benefit is tied to your Hungry Hub Member ID, which is captured automatically at the time of submission. It is non-transferable and cannot be claimed again from a different account, email address, or device. |
| Attempting to circumvent this rule by creating duplicate accounts is a breach of HH’s Terms of Service. HH reserves the right to permanently suspend all accounts associated with such activity, with no reinstatement. |
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